About
Our Values
Open. Responsible Fair. These are our core values, which we all share and apply to every aspect of our business. We aim to be open, responsible and fair in how we treat each other, and the way we work with you, whether you are a private individual or commercial client.
Our core values are also reflected in the way we work with our local community. We sponsor and support a number of local organisations such as Pallant House Gallery, Petersfield Youth Theatre and the West Meon Music festival and have a dedicated charity of the year, which for 2026 is Pallant House Gallery.
Providing a Tailored Service
We are committed to providing our clients with the best possible service and to ensure that service is tailored to meet our clients’ individual needs. We achieve this in two ways – first of all through the quality of the service that we give our clients and, secondly through how we deliver that service.
Our aim is that once individuals or businesses become clients, they will stay with us and it is not uncommon for us to have acted for the same business for many years or for the same family for several generations. Once of our main sources of work comes through personal recommendations.
At MacDonald Oates, we have set our own benchmark against which the quality of the service we offer can be measured by our clients. We also have a dedicated Client Services Team which is responsible for ensuring the service levels set are met.
We therefore seek our clients’ views on the service we offer and value the feedback we get. By providing the facility for feedback to be given by our clients can tell us what they think about the service we are providing at any stage, and not just when we ask for it. Where there is scope for improvement, we genuinely want to know that, so we can take action. You can leave us feedback on our client service by using the link below.
So why do we do this? We feel that it is our commitment to client service that has seen the firm grow significantly since it was originally set up and we believe that it is the foundation upon which the firm will continue to develop and expand in the future.
Our Commitment to Excellence
In order to provide the very best level of service to our clients we understand the need for excellence. All of our lawyers are experienced specialists in the areas in which they practice.
Our private client team includes members of the Society of Trusts and Estate Practitioners (STEP), our Family law team includes Resolution Accredited Specialists and a Mediator, and our Dispute Resolution department includes lawyers, who, between them are members of various professional bodies, including the Professional Negligence Lawyers Association, as well as the Property Litigation Association and the Association of Contentious Trust and Probate specialists.
Our residential conveyancing work is recognised as meeting the very highest standards and we have become among one of the first firms to have become accredited to the Law Society’s Conveyancing Quality Scheme.
Through a commitment to continued professional development and focused training we encourage our lawyers to increase their specialisms and experience.
Our Commitment to Quality
We are extremely proud of the culture we have established at the firm. We recognise that the quality of the service we offer our clients can only be achieved by having highly motivated, committed and trained staff.
The values we have set run through the whole firm and are shared by everyone that works at MacDonald Oates.
Client Feedback Form